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General terms and conditions with customer information

Table of contents

  1. Scope
  2. The conclusion of the contract
  3. The right of withdrawal
  4. Prices and terms of payment
  5. Delivery and shipping conditions
  6. Granting of rights of use for license key
  7. Retention of title
  8. Liability For Defects (Warranty)
  9. Special conditions for the processing of Goods according to specific requirements of the customers
  10. Special conditions for Assembly/installation services
  11. Special terms and conditions for repair services
  12. Applicable Law
  13. The place of jurisdiction
  14. Alternative Dispute Resolution

1) scope of application

1.1 These General terms and conditions (hereinafter "terms and conditions") of the UNIROBOTIX UG (haftungsbeschränkt) (hereinafter referred to as "seller"), apply to all contracts for the supply of Goods, a consumer or an entrepreneur (hereinafter "customer") with the seller regarding the seller in its Online store displayed Goods complete. This is the inclusion of the customer's own terms is contradicted, unless it is otherwise agreed.

1.2 For contracts for the supply of license keys apply to these General terms and conditions shall, insofar as not expressly otherwise agreed. The seller owes the Granting of a license key for the use of the described Software and content, as well as the granting of the contractually agreed rights to use the Software or content. The customer acquires no intellectual property in and to the Software or the content. For the quality of the Software or content in the respective product description in the Online Shop of the seller is decisive.

1.3 consumers in the sense of these GTC is every natural Person, a legal transaction for a purpose concludes that the predominantly neither commercial nor their independent vocational activity may be allocated. Entrepreneurs in the sense of these GTC is a natural or legal Person or a legal partnership, in concluding a legal transaction in the exercise of their commercial or independent professional activity.

2) the conclusion of the contract

2.1 The Online Shop of the seller contained in the product descriptions do not constitute binding offers by the seller but intended to submit a binding offer by the customer.

2.2 The customer can offer via the Online-Shop of the seller integrated Online order form. It is the customer after he has selected Goods in the virtual basket and passed through the ordering process by Clicking the the ordering process the final button, a legally binding contract offer in relation to the Goods in the shopping cart. Furthermore, the customer can submit the offer via E-Mail or post to the seller.

2.3 The seller may, the offer of the customer within five days to accept,

  • by sending the customer a written order confirmation or an order confirmation in text form (Fax or E-Mail); insofar receipt of order confirmation by the customer is decisive, or
  • by delivering ordered goods to the client, wherein the extent of access of goods by the customer is decisive, or
  • by requesting the customer after delivery of the order for payment.

Several of the above Alternatives, the contract is concluded at the point in time at which one of the above Alternatives occurs first. The deadline for accepting the offer begins on the day after the despatch of the offer by the customer and ends with the expiry of the fifth day following the sending of the offer. The seller does not accept the customer's offer within the aforementioned period, this shall be deemed as rejecting the offer with the result that the customer is no longer bound by his Declaration of intention.

2.4 When selecting the payment method "PayPal Express" payment processing via the payment service PayPal (Europe) S. à R. l. et Cie, S. C. A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), under the terms of the PayPal terms of use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account – under the terms and conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. The customer chooses as part of the Online ordering process "PayPal Express" as the payment method, he left by Clicking the the ordering process the final button, at the same time, also a payment order to PayPal. For this case, the seller explained already, the acceptance of the offer by the customer in the point in time at which the client initiates by Clicking the button finalizing the order process the payment transaction.

2.5 At the time of submission of an offer via the Online order form of the seller is the text of the contract from the seller saved and the customer after submitting his order, together with these terms and conditions in text form (e.g. E-Mail, Fax or letter) sent to you. In addition, the contract text is archived on the seller's website and can be accessed by the customer via his password protected customer account by entering the respective Login information, provided the customer has applied before submitting his order, a customer account in the Online Shop of the seller.

2.6 Before submitting the order via the Online order form of the seller the customer the possible input errors by carefully reading the on-screen information presented recognize. An effective technical means of improving the detection of input errors may be the zoom function of the browser, with the help of the representation on the screen is magnified. The data entries can be corrected by the customer in the framework of the electronic ordering process, as long as the usual keyboard and mouse functions, up clicking the the ordering process the final Button.

2.7 For the contract conclusion are German and English language.

2.8 The order processing and contact can usually via E-Mail and automated order processing. The customer has to ensure that his or her designated for order processing E-Mail address is correct so that at this address from the seller sent E-Mails can be received. In particular, the customer has the use of SPAM, that can all be delivered by the seller or responsible for order processing third party E-Mails.

3) right of withdrawal

3.1 consumers, in principle, to a right of withdrawal.

3.2 More information about the right of withdrawal resulting from the revocation of the seller.

4) prices and payment conditions

4.1 Unless otherwise stated in the product description of the seller otherwise, is at the stated prices are total prices, the statutory VAT is included. If necessary, additional delivery and dispatch costs are specified separately in the product description.

4.2 For deliveries to countries outside the European Union may, in individual cases, further costs are incurred, the seller is not responsible and the customer are to be borne. This includes the costs for money transfer by credit institutes (e.g. transfer fees, exchange fees) or legal import duties or taxes (e.g. customs duties). Such costs may also be incurred in terms of cash-on-delivery even if the delivery takes place in a country outside of the European Union, the customer makes the payment from a country outside of the European Union.

4.3 The payment method/s is/are to the customer in the Online Shop of the seller communicated.

4.4 Is cash in advance via Bank transfer is agreed, payment is due upon signing the contract, unless the parties no later the due date agreed upon.

4.5 In case of payment by a PayPal method of payment offered is the payment processing via the payment service PayPal (Europe) S. à R. l. et Cie, S. C. A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), under the terms of the PayPal terms of use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account – under the terms and conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

4.6 In the case of selection of the payment method purchase on account the purchase price payable, after the goods are delivered and invoiced. In this case, the purchase price within 7(seven) days from receipt of the invoice without deduction, unless otherwise agreed. The seller reserves the right the payment method purchase on account only up to a certain order volume to offer this payment option in case of Exceeding the specified order volume decline. In this case, the seller will inform the customer in its payment information in the Online Shop on the appropriate payment limitation.

4.7 In the case of selection of the payment method purchase on account the purchase price payable, after the goods are delivered and invoiced. In this case, the purchase price within 7 (seven) days from receipt of the invoice without deduction, unless otherwise agreed. The seller reserves the right the payment method purchase on account only up to a certain order volume to offer this payment option in case of Exceeding the specified order volume decline. In this case, the seller will inform the customer in its payment information in the Online Shop on the appropriate payment limitation. The seller further reserves the right, in the case of selecting the method of payment of the invoice for a credit purchase to carry out the audit and this payment method with negative credit check to reject.

4.8 In the case of selection of the payment method purchase on account the purchase price payable, after the goods are delivered and invoiced. In this case, the purchase price within 14 (fourteen) days from receipt of the invoice without deduction, unless otherwise agreed. The seller reserves the right the payment method purchase on account only up to a certain order volume to offer this payment option in case of Exceeding the specified order volume decline. In this case, the seller will inform the customer in its payment information in the Online Shop on the appropriate payment limitation. The seller further reserves the right, in the case of selecting the method of payment of the invoice for a credit purchase to carry out the audit and this payment method with negative credit check to reject.

5) delivery and shipping conditions

5.1 The delivery of Goods takes place on the dispatch to the customer's delivery address, unless otherwise agreed. At the completion of the transaction in the order processing of the vendor specified delivery address.

5.2 Sends the transport company sent the goods back to the seller because a delivery to the customer was not possible, the customer bears the costs for the unsuccessful dispatch. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery, or if he was temporarily prevented from accepting the offered performance, unless the seller him the power had announced a reasonable time in advance. Furthermore, this does not apply in respect of the cost of Sending, if the customer exercises his right of withdrawal. For the costs of return in the revocation of the seller of this regulation shall apply in the case of effective exercise of the right of withdrawal by the customer.

5.3 For collection, the seller informs the customer first by E-Mail that the goods ordered by him are ready for pick-up. After receiving this E-Mail the customer can pick up the goods after agreement with the seller at the seller's headquarters. In this case no shipping costs will be calculated.

5.4 license key to the customer as follows:

  • by E-Mail
  • post

6) granting of rights of use for license key

6.1 The provided license key entitles the customer to use the respective product description apparent Software or content in the described extent.

6.2 The granting of rights will be effective only if the customer the remuneration owed is fully paid.

7) retention of title

The seller shall in advance, he reserves until full payment of the purchase price owed to the ownership of the delivered goods.

8) Liability For Defects (Warranty)

8.1 Is the object of purchase is defective, apply the provisions of the statutory liability for defects.

8.2 Notwithstanding the above, the limitation period for claims for defects for used Goods is one year from the date of delivery of the goods to the customer. The shortening of the limitation period to one year does not apply, however,

  • for things that have been used in accordance with their usual purpose for a building and which have caused a defect,
  • for compensation and reimbursement of expenses claims by the customer, as well as
  • in the event that the seller has fraudulently concealed the defect.

8.3 The customer is asked, the delivered Goods with obvious transport damage to the deliverer to file a complaint and the seller thereof. If the customer does not comply, this has no impact on his statutory or contractual claims for defects.

9) special terms and conditions for the processing of Goods according to specific requirements of the customers

9.1 Owes to the seller in accordance with the contents of the contract, in addition to the delivery of goods and the processing of the goods according to specific requirements of the customer, the customer has the operator all required for processing content, such as texts, images or graphics in the specified by the operator file formats, formatting, image and file sizes to make available to him the necessary rights of use to be granted. For the procurement and acquisition of rights in such content, the customer is solely responsible. The customer declares and accepts a responsibility to ensure that he / she owns the right to use the vendor provided content. He wears, in particular, ensure that in this way no rights of third parties are infringed, particularly copyrights, trademarks and personality rights.

9.2 The customer indemnifies the seller from all claims by third parties in connection with a violation of their rights by the contractual use of the contents of the customer by the seller against the claim. The customer shall assume the reasonable costs of necessary legal defence including all court and attorney costs at the statutory rate. This does not apply if the infringement is not the responsibility of the customer. The customer is obliged to inform the seller in the event of a claim by a third party immediately, truthfully and completely all information that is available for the examination of claims and a defense.

9.3 The seller reserves the right, processing to refuse orders, if the customer for this licensed content in violation of legal or official prohibitions or against the good customs offend. This is especially true in the case of Provision of anti-constitutional, racist, xenophobic, discriminatory, offensive, harmful to minors and/or violent content.

10) special conditions for Assembly/installation services

The seller owes to the contents of the contract, in addition to the delivery of goods and the Assembly or installation of the goods by the customer and, if necessary, appropriate preparation measures (e.g. stock), the following shall apply:

10.1 The seller shall provide its services according to his choice, in his own Person, or by qualified, chosen by him staff. Here, the seller of the services of third parties (subcontractors) that are in his / her behalf. Unless the service description of the seller otherwise, the customer shall not be entitled to selecting a specific Person to carry out the service requested.

10.2 the customer to The seller for the provision of the services owed of the required information fully and truthfully, provided that their procurement in accordance with the content of the contract is not in the duty circle of the seller.

10.3 The seller will after conclusion of the contract with the customer in connection with this, a date for the amount owed to agree. The customer shall ensure that the seller or the authorised personnel by the agreed date access to the relevant facilities of the customer.

11) special terms and conditions for repair services

The seller owes to the content of the contract, the repair of a thing by the customer, the following shall apply:

11.1 repair services shall be at the seat of the seller, provided.

11.2 The seller shall provide its services according to his choice, in his own Person, or by qualified, chosen by him staff. Here, the seller of the services of third parties (subcontractors) that are in his / her behalf. Unless the service description of the seller otherwise, the customer shall not be entitled to selecting a specific Person to carry out the service requested.

11.3 the customer to The seller, all for the repair of the thing available the information required to provide, to the extent that their procurement in accordance with the content of the contract is not in the duty circle of the seller. In particular, the customer shall provide seller with a comprehensive description of the fault to him and all the circumstances which can be the cause for the errors detected.

11.4 Unless otherwise agreed, the customer has the repair thing on your own cost and risk, to the registered office of the seller to ship. The seller recommends that the customer in this regard the conclusion of a transport insurance. Also, the seller advises the customer to ship the thing in a suitable transport packaging in order to reduce the risk of transport damage, and to hide the contents of the packaging. About obvious transport damage, the seller will inform the customer immediately, so that it can make its may to the carrier's existing rights.

11.5 The return of the goods at the customer's expense. The risk of accidental loss and accidental deterioration of the goods passes with the Transfer of the goods to an appropriate transport person at the place of business of the seller to the customer. At the request of the customer, the seller will complete for the case of a transport insurance.

11.6 The customer may be the repair thing to the seat of the seller and back of this pick up, if this is from the description of the seller, or if the parties reach a corresponding agreement. In this case, the above provisions, the cost and risk of loss shall apply in the case of shipping and return shipping of the item.

11.7 The above provisions restrict the legal warranty rights of the customer in case of purchase of a product from the seller.

11.8 For defects in the services provided repair service, the seller is liable in accordance with the provisions of the statutory liability for defects.

12) Applicable Law

For all legal relations of the parties, the law of the Federal Republic of Germany shall apply under exclusion of the laws about the international purchase of movable. In the case of consumers this choice of law only applies insofar as the protection granted by mandatory provisions of the Law of the state in which the consumer has his habitual residence, is withdrawn.

13) place of jurisdiction

The customer is a merchant, legal Person of public Law or public-law special Fund established in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract the business location of the seller. The customer has his domicile outside the territory of the Federal Republic of Germany, the place of business of the seller, the exclusive place of jurisdiction for all disputes arising from this contract, if the contract or claims from the contract of the trade or profession of the customer can be attributed. The seller is entitled in the above cases, however, in any case, the court at the domicile of the customer call.

14) Alternative Dispute Resolution

14.1 The EU Commission website under the following Link, a platform for Online dispute resolution: https://ec.europa.eu/consumers/odr

This platform serves as a point of contact for out-of-court settlement of disputes arising from Online or service contracts in which a consumer is involved in the purchase.

14.2 The seller is to participate in a dispute resolution procedure before a consumer arbitration Board is neither obliged nor willing.